Last updated: 4 November 2026
1. Who we are
Crompton Chimney Sweeps provides professional chimney-sweeping, inspection and related services.
Our website address is: https://cromptonchimneysweeps.co.uk
For enquiries about this Privacy Policy or how we handle personal information, please contact us:
Email: cromptonchimneysweeps@gmail.com
Telephone: 07392 071710
2. Information We Collect
When you contact us through our website, email or telephone, we may collect:
- Your name
- Your email address
- Your telephone number, if provided
- Information included in your message
- Your address and appointment details when arranging services
Our website may also process technical information necessary for its operation and security, such as IP addresses and anti-spam form responses.
3. How We Use Your Information
We use personal information to:
- Respond to customer enquiries
- Provide quotations and arrange appointments
- Deliver our chimney-sweeping and related services
- Communicate with customers about bookings
- Maintain necessary business records
- Protect our website against spam and misuse
Our legal bases for using personal information may include taking steps at your request before entering into a contract, performing a contract, complying with legal obligations and our legitimate interests in operating and protecting our business.
4. Contact Forms and Email Communications
When you submit our website contact form, your information is used to process your enquiry and send a notification to our business email account.
Our WordPress website uses WP Mail SMTP, connected to Google’s Gmail service through the Gmail API, to send website emails.
The Google authorisation granted to this integration technically permits broader Gmail access than email sending alone. We use the integration for website email delivery, not to intentionally read or delete existing mailbox messages for unrelated purposes.
Website visitors are not asked to connect their own Google accounts.
Customer messages may be processed and stored by our website hosting and email providers as part of delivering these services. We restrict administrative access to authorised personnel.
5. Sharing your information
We may share information with service providers where necessary to operate our website, manage communications and deliver services. These include our website hosting provider and Google, which provides our email service.
We do not use customer information for unrelated purposes without an appropriate legal basis.
Where service providers process personal information outside the United Kingdom, applicable data protection requirements and safeguards must be considered.
6. How Long We Keep Your Information
We retain personal information only for as long as necessary for the purposes for which it was collected, including responding to enquiries, providing services, resolving disputes and meeting relevant legal or accounting obligations.
Our general retention periods are:
- General enquiries: Enquiries that do not result in a booking are normally retained for up to 12 months after the last communication. Certain enquiries may be retained for up to 3 years where a specific, documented business, safety or legal reason justifies longer retention.
- Customer and service records: Customer details, appointment information, chimney-sweeping history and relevant communications are retained throughout an active customer relationship, even where this exceeds 10 years. Once the relationship becomes inactive, relevant records are generally retained for up to 6 years after the last completed service.
- Financial records: Invoices, payments and relevant accounting information are generally retained for 6 years, or longer where required by applicable tax legislation.
- Safety-related records: Where necessary, specific inspection findings, safety concerns, reported defects or incident records may be retained for up to 15 years. This longer period may be justified by the need to maintain evidence of safety-related work, investigate incidents or address potential legal claims.
We regularly review the information we hold and securely delete or anonymise personal data when it is no longer necessary.
Where an ongoing complaint, legal claim or statutory obligation requires longer retention, relevant information may be kept until that matter has been resolved or the applicable legal requirement has been satisfied.
7. Cookies and Website Technology
Our website may use cookies or similar technologies for essential website functions, security and spam prevention.
8. How We Protect Your Information
We take reasonable measures to protect personal information, including restricting administrative access to trusted users and maintaining appropriate website and account security controls.
However, no internet-based service can guarantee absolute security.
9. Your Data Protection Rights
Under UK data protection law, you may have rights to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of information in certain circumstances
- Object to or request restrictions on certain processing
- Request data portability where applicable
- Withdraw consent where processing relies on consent
To exercise your rights, please contact: cromptonchimneysweeps@gmail.com
You also have the right to raise a complaint with the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator, at https://ico.org.uk
10. Changes to This Privacy Policy
We may update this Privacy Policy when our business practices, website services or legal obligations change. The latest version will be published on this page with its updated date.